Gilmore Taylor Associates Ltd Blog

750,000 automatic tax refunds for wage and salary earners next year – the biggest tax change in 20 years

Inland Revenue (IR) expects that next year, about 750,000 tax refunds will be automatically generated for wage and salary earners who don't usually apply to get their tax back.

Speaking to the Finance and Expenditure Select Committee (last Wednesday), Inland Revenue Commissioner Naomi Ferguson said that, subject to legislation before the committee being passed, this would be the biggest change to individual tax in nearly 20 years.

Ms Ferguson said it hasn't been mandatory for wage and salary earners to fill out an IR personal tax summary (PTS) but if they had and it had indicated a refund, they could have filed a return and received that refund.

"In the new system all wage and salary earners' tax will be calculated and refunds sent automatically," she said. "About 110,000 more, who also haven't been filing, will have an amount to pay – they'll be notified automatically."

"Getting a refund, if you're entitled to one, will be a whole lot simpler because it will be done for you," she said. "The only reason for contacting IR now will be to tell us about any additional income information that we need to know.

"Put simply, IR will now look at the information we have about an individual and if we're confident we have all their information, we'll calculate and finalise their tax position for the year and generate an automatic refund - so there's no need for a PTS, making it a very simple process for wage and salary earners.

"But it's still a big change from what so many people have become used to.

"It will be very important that everyone has made sure the details we hold about them – bank account number, contact details and so on – are fully up to date so the new system works well for them. We'll be communicating widely to make sure customers know what's changing, when, and what they need to do," she said.

Other changes that will come into effect from April 2019 include:

  • making it easier to manage income tax and Working for Families, which includes some changes to myIR for both businesses and individuals
  • reporting of PAYE information every payday for employers – which is now voluntary – becomes compulsory, and
  • more regular reporting of investment income information becomes voluntary – and then mandatory a year later.


Domestic Violence - Victims Protection Bill becomes law

The Domestic Violence - Victims Protection Bill has passed its third reading in Parliament. It aims to enhance legal protections in the workplace for people affected by domestic violence.

The changes will come into effect on 1 April 2019.

The new law entitles employees affected by domestic violence to up to 10 days of paid domestic violence leave per year, in order to deal with the effects of domestic violence. Employees will be able to take this leave as needed – similar to the existing sick leave and bereavement leave provisions.

They will also be able to request a short-term variation to their working arrangements (up to two months or shorter) to which the employer must respond to urgently and within 10 working days. The variation can include changes to hours of work, location and duties of work. This is similar, and in addition to, the existing rights employees have to make a flexible working request.

The law also explicitly prohibits an employee being treated adversely in their employment on the grounds that they are, or are suspected to be, a person affected by domestic violence.

Employees will be able to raise a dispute if they believe that their employer unreasonably refused a request made under the new provisions, and must do so within six months.


Beware of sophisticated email scam

Beware of sophisticated email scam

A sophisticated email scam is doing the rounds using Inland Revenue branding to trick people into giving up their credit card details.

The email usually claims the recipient is due a large tax refund and then asks them to click on a link to another website where their money can supposedly be claimed.

Inland Revenue Chief Information Security Officer Doug Hammond says the email looks very convincing but there are a couple of important details that give their game away.

"Firstly look where the email is from. If it doesn't come from an address that ends with then be very suspicious.

"Secondly look at the link where they are trying to direct people to claim the refund. Hover over the link with your mouse and make sure the web address is for a real Inland Revenue website. Don't click on it.

"We send out emails all the time but customers should be aware what a fraudulent one looks like."


Paid parental leave extension comes into effect

Paid parental leave extends from 18 weeks to 22 weeks from 1 July. This is the first step in the Government's plan to extend paid parental leave to 26 weeks by 2020.

Maximum weekly payments are also increasing by 4.7 percent, in line with an increase in the nation's average weekly earnings. The maximum rate for eligible employees and self-employed parents will rise from $538.55 to $563.83 gross per week. 

The paid parental leave extension aims to support working families with newborns and young children and help reduce financial stress. It will allow more time for bonding with their children for those carers who are not in a position to take additional unpaid leave. It will also help to ensure babies can be breastfed for the first six months, as recommended by the World Health Organisation. 

Parents of babies due or delivered from 1 July 2018 are eligible for the increased paid parental leave. The Inland Revenue Department processes paid parental leave payments. For more information and to apply, visit the Inland Revenue. 

From the 1st July there will also see an increase in the number of Keeping in Touch days. These allow parents to do limited work while on parental leave, if they choose to, for example to attend a team day or change announcement. The number of Keeping in Touch days will increase from 40 to 52 hours from 1st July. 

For employers, the changes have minimal impact. Businesses are already required to provide a minimum 26 weeks in job-protected unpaid leave for eligible employees. 

  • More information about parental leave.
  • For more information about the planned extension to paid parental leave, see the MBIE Corporate website.
  • To apply for paid parental leave, see the Inland Revenue website.

Leniency to be applied on GST late filing penalties

Statement from the Commissioner of Inland Revenue Naomi Ferguson:

"Problems with Inland Revenue's GST processing system over the past couple of weeks have been largely resolved.

"I offer my apologies to our customers for the frustrations this has caused, and reiterate our undertaking to be reasonable if any customer has had difficulty meeting the filing date deadline of today because of issues with the online service.

"We will not apply late filing and late payment penalties for any GST returns due on June 28 if they are filed and payments made by Wednesday July 4.

"Again, I sincerely apologise to our customers for any negative impact these service issues have had."

GST system problem identified

GST system problem identified

Problems with Inland Revenue's GST processing system, we now believe are resolved, were tracked down to a network load rebalancer at IR's telecommunications provider.

Initially the problems had appeared to affect only a few customers, it had been growing, but it was thought the problem was with customer log-ins. However some very specific customer feedback yesterday led IR investigations to the problem with the provider's network load rebalancer. That was quickly fixed by the provider.

IR apologises to affected customers and we understand how frustrating it has been in the lead up to the GST filing date. Most customers are now managing to file their GST returns, for example 18,000 did yesterday, which is around what we would expect.

This hasn't impacted other types of tax, for example income tax or people seeking tax refunds.  Last week there were over 700,000 logins to our online services, with 98.9% within our service standard of 6 seconds.

Nor does it affect Best Start, which will be processed as planned from 1 July.

But if any customer has difficulty meeting their GST filing date because of issues with our online services, let us know, and we'll be reasonable about that.


Employers must comply with current Holidays Act

The Holidays Act review does not mean employers can avoid meeting their current obligations, says Labour Inspectorate national manager Stu Lumsden.

"While we understand the enthusiasm for the review, this in no way excuses employers from taking all necessary steps to comply with the current Act, and paying any arrears which are outstanding to their employees.

"Employers should note the Holidays Act Working Group has 12 months to report back to the Minister with options, and any adopted recommendation will need to go through the legislative process – so it may be some time before any new Act is effective.

"Employers must continue to be proactive in testing their compliance with Holidays Act requirements, and to undertake rectification and remediation process where issues are identified.

"The Labour Inspectorate's work assisting employers to achieve compliance with the Act and remediating historical underpayments will be continuing as one of our business as usual activities.

"We will also be targeting accurate and complete record keeping as a primary and critical element of compliance for all employers. 

"Proper record keeping is a longstanding and basic requirement for proper payment of workers. In the Holidays Act context, it is also the foundation for remediation of any calculation errors.

"Employers who have not maintained, and who are not continuing to maintain, necessary records are likely to face penalties."


Phone and email scams

Phone and Email Scams




We are receiving reports of phone scams relating to money owed to the IRD, see the recent story in the New Zealand Herald about similar cases:


Another example of recent scams on the IRD website below:


The automated message is in a New Zealand accent and asks the caller for their name and IRD number. It states: "This is the Police, you owe money to Inland Revenue. If you don't pay you will be arrested. Please call 04 889 0505." This is not the New Zealand Police.


Please remember that government agencies will never call you to ask for your bank account or credit card details. If you receive a call like this and have any doubts about its legitimacy, double check their details or simply hang up the phone.


Anyone who believes they are a victim of any crime, in person or online, should report the matter to their local Police.


Fake forms supposedly from the IRD


There are several different phishing emails reported recently. Most contain links in them that take you to fake forms that are trying to make you believe they belong to IRD.  One email is asking for you to reply to it with personal and credit card details.


These emails are sent from a variety of addresses.  If you have clicked on the form and submitted any personal or credit card data please contact your bank immediately. We also recommend you contact IDcare at or phone 0800 201 415.



Business owners who keep good books sleep easy

Keeping good business records can lead to a good night's sleep is the main message in Inland Revenue's latest campaign targeting the hospitality industry.

Hospitality is considered a high risk industry group as part of Inland Revenue's long running hidden economy programme to identify undeclared income.

Customer Segment Lead Richard Philp says there's a disproportionately high number of overdue GST, income tax and PAYE payments from traders in the restaurant, café, bar and takeaway food sectors.

"Commonly we find those operators who fall behind on their tax obligations also have poor business records.

"We see things like unrecorded sales, staff wages off the books and discrepancies between supplies bought and goods sold.

"Failing to keep good records can lead to some difficult conversations about tax but luckily we're here to help."

Both the and Inland Revenue websites are full of valuable information on how to run a successful business including keeping good records, time management and basic tax responsibilities.

"It's easy to let paperwork go, especially in the hospitality business where everyone is constantly under pressure," Mr Philp says. "But having good systems in place can make life much easier when it comes to filing GST and tax returns.

"There are software packages on the market to help businesses of any size to log income and expenses – and the purchase of them is tax deductible.

"Even a simple spreadsheet can work just as well."

Maintaining good books not only helps with tax obligations but also provides a more accurate view of cash flow, allows greater access to finance and ensures a business is correctly valued.

Mr Philp says the vast majority of hospitality businesses are paying the right amount of tax and have great bookkeeping practices but there are some which create unwanted stress for themselves by not being on top of such an important aspect of their business.

"Knowing the books are all in good order takes a huge weight off a business owner's shoulders and is worth it to sleep easy at night."



Supporting the New Zealand small business economy

There is no denying that small businesses are the backbone of New Zealand. They make up 97 percent of our businesses and contribute to almost a third of our GDP. Some might say it's our entrepreneurial spirit, others, our DIY nature – if we want something, we get on and do it. Regardless of what drives it though, it's clear that the survival and growth of small businesses in New Zealand is essential to a strong economy.

We've been working with small businesses for more than a decade now. Each day we throw ourselves into better understanding the challenges and opportunities they face, with the sole purpose of having a positive impact on the world by growing small businesses.

It's from this passion that Xero Small Business Insights was born. Built on a trusted and robust data set which has been drawn from our 300,000 plus subscribers and created from the desire to better understand and to help champion the small business cause.

Here's a look at how it works and the revolutionary insight we expect it to provide.

How it works

Xero Small Business Insights provides a snapshot of the sector's health, updated monthly. It's metrics – which are based on anonymised, aggregated data from hundreds of thousands of our subscribers – provide insights into five key areas of small business health. The result is a picture of business conditions that's more comprehensive than most private surveys, which often have a far smaller sample size, and more frequently updated than other New Zealand data on small business.

What it shows us

Xero Small Business Insights centres on five key pillars – cash flow, getting paid, hiring people, trading overseas and cloud adoption. These metrics can help decision makers better understand the opportunities and challenges small businesses face, whether that's looking at the best month to hire staff, or the average number of days it takes for them to get paid (spoiler alert, it still takes too long).

Our expectation is that month on month, we will be able to see relevant business trends in real-time, as and when they happen.

Why it's important

It's our hope that this data will serve to inform policymakers, large enterprises and even small businesses themselves, allowing them to make better decisions to support both the small business economy and the wider New Zealand economy.

Our independent economist, Cameron Bagrie also highlights the importance of this data:

"Xero Small Business Insights represents a big step forward in the availability and potential use of information to add value and provide intelligent customer insights on small business trends. It harnesses the collective financial information of a big chunk of the New Zealand economy and over time, Xero Small Business Insights has the potential to be one of the most powerful gauges of economic and financial trends across the New Zealand economy."

This article was prepared by Xero using Xero Small Business Insights data, for the purpose of informing and developing policies to promote small business in New Zealand. It contains general information only and should not be taken as taxation, financial, investment or legal advice. Xero recommends that readers always obtain specific and detailed professional advice about any business decisions.